Refund policy

 

Return Period:
Items may be returned within 14 calendar days of receipt.

Conditions:

• The item must be unworn and in original condition.
• The original chip attached to the garment must be intact.
• All tags and seals must be preserved.
• Returns must be sent back to the same warehouse address from which the order was dispatched.

Inspection & Refund:
After a detailed inspection by our experts, refunds will be issued within 10 business days. Since shipping is complimentary, no shipping fees will be deducted. However, please note that customs duties and import taxes remain the responsibility of the customer, in line with the legislation of the destination country.

Exclusions:

• Returns are not accepted for custom-made or special orders.
• For garments made of mink, chinchilla, sable, marten, and lynx, returns are not possible. Only exchanges for a larger or smaller size or tailoring adjustments (repairs, modifications) are available.

To ensure smooth communication, please provide your accurate and up-to-date contact details. Our manager will contact you during the business hours of your country of residence.

Damaged Items:
If an item is damaged during transportation, please notify us within 24 hours of receipt.