Refund policy
Refund and Return Policy
1. OMRIYA's Role
OMRIYA LLC provides international purchase coordination services. OMRIYA does not manufacture, own, warehouse or take title to the physical products displayed on this website.
Products are supplied by independent international suppliers.
OMRIYA assists customers with coordinating eligible return, exchange and refund requests with the applicable supplier.
2. Return Requests
If you wish to request a return or exchange, please contact OMRIYA within 14 calendar days after receiving the product.
Please do not ship a product to the OMRIYA LLC business address unless OMRIYA specifically instructs you to do so.
If a return is authorized, we will provide or coordinate the appropriate return instructions.
3. Condition of Returned Products
To be considered for an eligible return or exchange, the product must generally:
• be unworn and unused;
• remain in its original condition;
• include all original tags and seals;
• include any original identification chip attached to the garment;
• show no signs of alteration, wear or damage after delivery.
Eligibility may also depend on the terms applicable to the specific product and supplier.
4. Custom and Special Orders
Custom-made, personalized, altered or special-order products may not be eligible for return.
Because certain luxury garments are individually selected, customized or prepared for a specific customer, some products may be eligible only for exchange or alteration rather than refund.
Please contact OMRIYA before placing an order if return eligibility is important to your purchase decision.
5. Refund Coordination
Where a return and refund are approved, OMRIYA will coordinate the process with the applicable supplier and payment provider.
Any approved refund will be processed using the appropriate payment channel after the returned product has been received and its condition has been confirmed.
Processing times may vary depending on the supplier, payment provider and financial institution.
6. Customs Duties and Import Charges
Customs duties, import taxes, brokerage fees and other government charges paid by the customer are generally outside OMRIYA's control and are not refundable by OMRIYA.
Customers should contact the relevant customs authority regarding any possible refund of government charges.
7. Damaged or Incorrect Products
If you receive a product that appears damaged during transportation or materially different from the confirmed order, please contact OMRIYA as soon as possible and preferably within 24 hours after delivery.
Please include photographs and relevant order information so that we can coordinate the matter with the supplier and shipping provider.
8. Return Shipping
Do not return a product without first contacting OMRIYA.
The return destination, shipping method and applicable shipping costs depend on the circumstances of the return and the instructions provided for the applicable product.
9. Contact
To request assistance with a return, exchange or refund:
OMRIYA LLC
Email: omriya.btq@gmail.com
Phone: +1 786 849 0412